Professional Support Agreements

NexGen professional support agreements are offered to our customers in order to provide hardware and software support to multiuser computer environments and networks.

In support agreements we offer to our customers, our goal is to detect possible technical problems and provide solutions at the requested service level.

We ensure that our customers benefit from the knowledge and experience of our professional technical staff on issues that require a high level of technical knowledge.

This is a service package we offer for the application and operability of information technologies which are very significant for firms today. We actually call this product PROTECTIVE MAINTENANCE AGREEMENT.

ONLINE SUPPORT

SERVICE CATEGORY

HelpDesk solving method to determine the category Onsite Service to get there.

CONSULTING

CONSULTING

Includes services such as analysis. The budget in itself and by analyzing customer needs can be presented in different ways.

SERVER SUPPORT

SERVER SUPPORT

5X8, 7X24 like can be given in different SLA levels.

NETWORK SUPPORT

NETWORK SUPPORT

5X8, 7X24 like can be given in different SLA levels.

PERIODIC MAINTENANCE

PERIODIC MAINTENANCE

Periodically include physical controls and maintenance of the data center equipment.

SYSTEM ANALYSIS

SYSTEM ANALYSIS

Analysis will be held free of charge on your system and network structure we have the right solutions you need as a result.